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Enterprise Platforms · Beginner → Expert

🧩 ServiceNow Administration and Platform Development

Configure and extend ServiceNow with tables, forms, workflows, security, scripting, integrations, service management applications, testing, and governed release practices.

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Course roadmap

Pass each module exam to unlock the next module.

Module 1 · Beginner

ServiceNow Platform Architecture and Instance Concepts

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Module 2 · Beginner

Tables, Fields, Dictionary and Data Model

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Module 3 · Beginner

Forms, Lists, Views and User Experience Configuration

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Module 4 · Beginner

Users, Groups, Roles and Access Control Lists

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Module 5 · Intermediate

Client Scripts, UI Policies and Client-Side Behavior

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Module 6 · Intermediate

Business Rules and Server-Side Scripting Concepts

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Module 7 · Intermediate

Glide APIs and Safe Scripting Practices

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Module 8 · Intermediate

Flow Designer, Workflows and Automation

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Module 9 · Advanced

Notifications, Events and Scheduled Jobs

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Module 10 · Advanced

Import Sets, Transform Maps and Data Loading

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Module 11 · Advanced

REST Integrations and IntegrationHub Concepts

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Module 12 · Advanced

Service Catalog, Items, Variables and Approvals

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Module 13 · Advanced

Incident, Request, Problem and Change Application Concepts

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Module 14 · Expert

Update Sets, Application Repositories and Release Governance

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Module 15 · Expert

Testing, Debugging, Logs and Automated Test Framework Concepts

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Module 16 · Expert

Performance, Security and Maintainability

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Module 17 · Expert

Expert Capstone: Governed ServiceNow Application

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Certification gate

Final course exam

Pass mark: 80%. Time limit: 360 minutes. All module exams must be passed first.

Locked until modules are passed